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How We Handle Your Account Information

We collect and process your account details, payment records from bKash, Nagad and Rocket, and game history so you can deposit, play and withdraw.

Account securityPayment protectionData access rightsDeletion requestsContact channels
bd4 How We Handle Your Account Information
DATA PRACTICES

How We Protect and Use Your Information

We built account security and data handling around the way Bangladesh players actually use the platform—mobile deposits through bKash and Nagad, quick game sessions, and wallet withdrawals that need fast verification. Every data point we collect has a specific job in that flow.

Payment Data

When you deposit via bKash, Nagad or Rocket, we log the transaction ID, amount and timestamp to match your payment and credit your account.

Cookie Use

Cookies keep you logged in across sessions, remember your language choice, and help us see which game categories get the most traffic. You can clear cookies in your browser settings; doing so will log you out and reset preferences.

Account Security

Your password is hashed so even our system cannot read it. Withdrawals trigger an SMS confirmation code sent to your registered mobile.

Data Retention

Active account records stay available while you play. If you close your account, we archive transaction history and KYC documents for the period required by financial regulations, then delete personal identifiers.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, correct a mistake in your profile, or request account deletion, our support team handles privacy requests every day. Live chat is the fastest route for urgent questions; email works for detailed requests that need documentation.

Live Chat Open the chat icon at the bottom right of any page and ask for the data-access team. Privacy questions are routed to trained agents who can confirm what we store and explain your options within one conversation.
Email Support Send your request to our support email with your registered mobile number and account username. Include 'Privacy Request' in the subject line so we can prioritise it; you'll receive a response within two business days confirming next steps.
Account Settings Log in and go to Account Settings to download a copy of your transaction history, update your mobile number, or change notification preferences. Deletion requests still require support contact so we can verify your identity before closing the account.

Privacy Policy Questions

We collect your mobile number, email address if provided, chosen username, and password. During your first withdrawal we ask for identity verification documents to comply with anti-fraud requirements and confirm the account belongs to you.

We share transaction IDs and amounts only with the payment processor handling your deposit or withdrawal. Those providers process the transfer under their own privacy terms; we do not sell or share your payment data with marketing companies or unrelated third parties.

If your account stays inactive, we archive personal details after twelve months and delete non-essential data after the legally required retention period ends. Transaction records tied to financial regulations are kept longer; contact support to request early deletion where allowed by law.

Yes. Log in, go to Account Settings, and click Export Data. You will receive a file containing your registration details, transaction history, game logs and support tickets. For a complete archive including KYC documents, email support with your request.

Contact live chat or email support and request account closure. We verify your identity, process any pending withdrawals, then close the account and delete personal identifiers. Some records stay archived for regulatory compliance; we explain the timeline when you submit the request.

We use session cookies to keep you logged in, preference cookies for language and layout choices, and analytics cookies to track page visits. You can disable cookies in your browser, but doing so will log you out and may break some features like live chat.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.