Verify Your Account for Secure Payouts
We verify every account before the first withdrawal to protect your balance and meet banking-partner requirements in eligible regions. The process takes about two minutes: upload a clear photo of your NID front and back or your passport data page, then take a selfie holding the same document next to your face. Our compliance team reviews uploads within a few hours, and
once you're verified the status stays green for all future withdrawals. Verification locks your payout method to the documents you submit, so no one else can redirect your money.
- Start verification from the cashier — When you request your first withdrawal, we'll prompt you to verify. Tap Start Verification to open the upload screen.
- Upload your identity document — Take clear photos of your NID (front and back) or your passport data page. Make sure all four corners are visible and the text is sharp.
- Submit a selfie with your document — Hold the same ID next to your face and take a selfie. This step confirms the document belongs to you and prevents account takeovers.
- Wait for approval — Our team reviews submissions in the order they arrive, usually within a few hours. You'll get an email when you're approved, and your pending withdrawal will move to processing.